Created: 7th March, 2022 – Version 1.2
We, the developers of Rezl believe Privacy is a fundamental human right.
Rezl does not collect any information about you that would allow us or anyone else to identify who you are, where you are or what device you are using Rezl on. We do not collect your GPS location, IP address, device id, email address, phone number or any other information which would allow us or anyone else to identify you in any way.
While it is unlikely that law enforcement will contact us, if they were to do so, we have no information about you and so we will NOT be able to provide any information to them about you, who you are, where you are or how to contact you.
All data used by the Rezl app is encrypted and cannot be accessed or read by other apps. This includes the Private Diary entries where you can record you own private notes and your position in the programme audio sessions. We have no access to Private Diary entries as they are only stored on your phone.
When the Rezl app first runs, it creates a user id on our server, with the date and time you successfully activated Rezl but we do not request or store your email address, phone number, device id or any other information.
When you first activate Rezl you are asked to enter a PIN which is only stored on your phone. (NB: The one downside of this policy is that we cannot remind you of your PIN if you forget it. If you do forget it, then you will need to reset the app storage (Android) or uninstall the app and reinstall it (this will work for both Android and iOS).In this case, you will lose your diary entries, the number of times you have listened to each audio and where you have got to in the audios but you can get back to the same point by listening to a small part of each audio until the Quickstart moves you back to the same point. You can also take this opportunity to re-listen to the tutorials and meditations to further reinforce your mindfulness.)
We do not hold or retain any data relating to you; and so you will never need to ask us to remove any data relating to you. Should you wish to delete all Rezl data from your phone, then all you have to do is uninstall Rezl. This data will be deleted immediately as there is no retention period for your data.
To help us improve Rezl, the app will anonymously report which Rezl meditations and tutorials are played and the duration. This information cannot be used to identify you in any way.
Rezl servers are located in the UK and we comply with all European Data Protection regulations and laws including GDPR.
For information on data collection polices by Apple go to www.apple.com/privacy
For information on data collection policies by Google go to policies.google.com/privacy
For help, email us at info@rezl.com. If you require help, you may need to provide us with your account User ID (it is displayed in More->Account). You can ask us to delete all information we record while helping you once the call has been completed. This will mean we will lose history that may slow down helping you in the future but your privacy is more important to us and we will always delete such information within three working days of your request.
You may change your PIN at any time by going to More->Account and selecting Change PIN. You will be asked to enter your current PIN first, then the new PIN twice.
If you wish, you can uninstall and reinstall Rezl and this will assign you a new user id which is in no way associated with the original one.
Rezl app will only ask for the minimum app system permissions to download audio files, save them on your phone, play them and mute them should your phone ring.
To read the Privacy Policy or Terms and Conditions after installing Rezl go to the More … option and select Privacy Policy or Terms and Conditions.
The Privacy Policy and Terms and Conditions are govered by and are the exclusive jurisdiction of the courts of England and Wales.
These terms apply to the Rezl and the RezlTeam apps – the term Rezl below shall refer to both the Rezl and the RezlTeam apps.
Carina Sciences believes privacy is a fundamental human right.
Rezl does not collect any information on you that would allow us to identify who you are or where you are or on what device you are using Rezl. We do not collect your GPS location, IP address, device id, phone number or any other information which would allow us or anyone else to identify you in any way.
When the Rezl app first starts it will create an anonymous “Rezl user id” on our server, with the date and time you successfully registered but we do not request your phone number, device id or any other information. You enter a PIN which is only stored on your phone. Our data is held on servers located in Europe and complies with all European Data Protection regulations and laws including GDPR.
We may collect information on the usage of Rezl but such information is anonymous; this allows us to understand how the community of users is using Rezl.
In some circumstance we may ask you to provide an email address to us – yet without having any knowledge of who you are – this email address is not linked to your use of Rezl. It may be used by us, and only us, to email an anonymous survey to you so that we can ask about your use of Rezl and for your feedback on the app; the same survey is sent to all recipients without any way of identifying anyone who replies to the survey.
For information on data collection polices by Apple go to https://www.apple.com/privacy/
For information on data collection policies by Google go to https://policies.google.com/privacy/
While law enforcement may contact us, we have no information on you so will NOT be able to provide any information to them about you, including your PIN.
Where an organisation has provided Rezl to you, then we will not provide any information on you to this organisation or to any other third parties.
For support purposes, we may occasionally ask for one piece of information, your Rezl user id, but answering this question is totally optional and does not allow us to identify who you. Should we ask this question you are ALWAYS free to ignore it.
Your PIN is never transmitted to Carina Sciences so no one in our organisation will ever know your PIN or ask you for your PIN. This does mean that if you forget it, we are unable to help you in resetting it. Under these circumstances, you will need to click on the Forgot PIN option and this will reset the application which will then look as it did when you first installed Rezl.
The Rezl app will only ask for the minimum app system permissions to download the audio files and play audio.
Should you wish to delete all data from your phone, uninstall Rezl. As we do not store ANY data about you outside your phone, there will be no data on our server to delete so there is no need to ask us to remove anything. If you re-install Rezl at a later date, then a new user id will be generated which will not be associated with the previous user id.